Straight answers
The questions owners actually ask.
Isn't a subscription platform like ChowNow or Owner.com cheaper?
Up front, yes. Those platforms are bigger in the city than around here — in the Lehigh Valley you're more likely being pitched a POS bundle — but the arithmetic is the same either way: a subscription is a rental. Over three years the rentals land somewhere in the low teens, against roughly $30,000 here on the pay-once plan at a typical two hundred orders a month — your volume decides the exact figure, and we'll run it for you. What the rental won't give you is a kitchen screen built for your line, a sold-out board wired to your menu, your own catering notice rules, or the customer list as a file you can walk away with. And the day you stop paying, it stops. This keeps running, because you own it.
The apps raised their fees this summer. Is that legal?
Almost certainly, yes — and it depends where your kitchen is. In New York City, the law caps what the platforms can charge: the ceiling rose from 23% to as much as 43% this year, and partners were notified by the end of June 2026. Worth checking which tier you were placed on — the 20% "enhanced services" band is opt-in in principle and a default in practice — and the city's Department of Consumer and Worker Protection takes complaints and has already recovered money for hundreds of restaurants. In Pennsylvania there is no cap at all. No ceiling, no notice requirement, nothing between your margin and the next increase — Uber Eats raised two of its three tiers in March. In the city the law limits the take; in the Valley, the only limit is owning the channel yourself.
Do you have to leave DoorDash and Uber Eats?
No — and we'd tell you not to at first. Keep them as discovery while your own app builds up regulars, then take them off one at a time and watch what happens to volume. Most kitchens end up keeping one as a shop window and running everything profitable through their own.
Who holds the accounts and the money?
You do. The POS, courier, and payment accounts are opened in the restaurant's name. Sales go straight from your processor to your bank — nothing routes through us, ever.
What happens if something breaks on a Friday night?
Orders that get stuck, low ratings, and customer complaints all alert the manager's phone rather than sitting in a log. If the printer jams, tickets stay on the kitchen screen. And you can call us — the care plan is support, not just hosting.
How long until it pays for itself?
Depends on your delivery volume — the calculator at the top gives you a real number for your kitchen. At moderate volume it's inside the second year. The part that keeps paying after that is the customer list, which no marketplace will sell you at any price.